Tag Archives: Amazon Web Services

AWS Customer Service

A couple of weeks ago, I explained why I was not impressed with the cloud as a game-changing, magical, revolutionary, outstanding, groud-breaking panacea for IT expenditure after I’d spent some time with Amazon Web Services.

I contacted their support about a technical issue I was having and, to their credit, their customer service seems to be just as good for AWS as it is for their .com site.

I made a(n attempt at a) joke about time travel and how they meter usage for their RDS service and, to my surprise, they played along:

Me: Thanks for the resolution. I’ll keep you updated with my time travel travails. Do you happen to have a spare DeLorean car that can hit 88mph?

CSR: I’m glad to hear there was a resolution to your case. Currently, our DeLorean, as well as our Tardis, our Phone Booth, and our HG Well’s Special are all being used to try to prevent bad Fantasy Football drafts, as well as preventing from eating too much for Thanksgiving.

Got to love it when customer service has a sense of humor, especially considering the dog’s abuse they often get.

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The Road to Damascus?

So, last month I decided to bow to peer (well, “industry”) pressure and check out Amazon Web Services for myself.

That’s right, before the year 2014 was out, I finally started my own personal “journey” to THE CLOUD(TM).

I wish I could say that I experienced a “Road to Damascus” moment and that all the major (i.e. “showstopper”) concerns I had with actually having to migrate databases to THE CLOUD(TM) magically disappeared once I had actually used it myself. Maybe I had been wrong this whole time?

“Just try it and you’ll see”…

Unfortunately, like a cigarette to a teenager, it was exactly what I had expected. No more, no less.

There is no real benefit to using it aside from looking cool.

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